A new release of the Support Center Component is almost ready, we had it scheduled to be released last Monday but we decided to make a few new implementations on it. The new release will include:

• Fixed a problem with the link for the ticket print view from the ticket manager in backend;
• Fixed a problem with the line breaks in Troubleshooter, Glossary, Knowledge Base and Announcements;
• Fixed a problem that could return a merge array error in the frontend ticket manager;
• Added the possibility of setting the access to custom fields to support members only;
• Added the possibility of using a file that was previously uploaded by FTP in the downloads (useful for big files);
• Client monthly report now gets the custom fields into it correctly;
• Added a spam protection for the forms builder;
• Added the possibility of customizing the buttons of the ticket (check below for more info);
• Client monthly report now also shows the tickets that don't have any messages;

Regarding the language files, there's 5 new lines to add in english.admin.php (and in other language files):

$sc2lang['form_not_submited'] = "It wasn't possible to submit the form.";
$sc2lang['support_only'] = "Only for support members";
$sc2lang['upload_file'] = "Upload file";
$sc2lang['or'] = "or";
$sc2lang['ftp_uploaded'] = "Use a existing file in server";

In terms of customization we've added the possibility of using 3 new variables in place of . The new variables are:

<tag:save_button />
<tag:apply_button />
<tag:cancel_button />

• add_ticket_customer.tpl
• add_ticket_support.tpl
• view_ticket_customer.tpl
• view_ticket_support.tpl