As a MaQma Helpdesk owner and administrator, increase your support agents efficiency by training them to set tickets view filters. Learn in this little tutorial how a support agent sets his tickets view filter to display to him only tickets with status "Open".
Did you know that your MaQma Helpdesk tickets can seamlessly become articles for your knowledge base or/and frequently asked questions sections, thus helping you provide with no extra efforts a fresh and useful content to your site visitors and subsequently establish yourself as an expert and authority in your niche?
Learn in this little tutorial how to easily set up and populate MaQma Helpdesk built-in download application, offer to your visitors/customers free downloadable files and increase your downline.
You may be aware of it or may be not, but it's been two weeks shy of one day since Joomla project officially ceased their support for Joomla 2.5, which means migrating your J!2.5 web-site to Joomla 3.x is not an option but a must. Read on to hear why.
Additionally to already existing in your out of the box "ImaQma Helpdesk" installation default fields, with just a few mouse clicks, you can easily add your own, called "custom", fields.