As a MaQma Helpdesk owner and administrator, increase your support agents efficiency by training them to set tickets view filters. Learn in this little tutorial how a support agent sets his tickets view filter to display to him only tickets with status "Open".
Did you know that your MaQmaHelpdesk tickets can seamlessly become articles for your knowledge base or/and frequently asked questions sections, thus helping you provide with no extra efforts a fresh and useful content to your site visitors and subsequently establish yourself as an expert and authority in your niche?
You may be aware of it or may be not, but it's been two weeks shy of one day since Joomla project officially ceased their support for Joomla 2.5, which means migrating your J!2.5 web-site to Joomla 3.x is not an option but a must. Read on to hear why.